Size Guide

To be measured around the natural waistline. The measuring tape must be horizontal against the body.

Around the fullest part, arms should be down by your side and slightly apart. The measuring tape must be horizontal against the body.

Around the fullest part of the hip. Measuring tape must be horizontal against the body.

Shipping to NZ Delivery to New Zealand is free for orders over $100, otherwise the shipping cost is $30 for orders under $100. In-store gift card purchases over $80 receive free shipping, otherwise the shipping cost is $5 for gift card purchases under $80. Shipping to the Rest of the World International Delivery we charge a flat rate of $30 AUD or $5 AUD for in-store gift card purchases. Please note that our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery. International Delivery timeframes: For International delivery, you should receive your order within 10 business days. Sportsgirl ships to most destinations around the world and we use Australia Post Express Courier International trackable service for all our international orders. For any delivery issues, please contact the shipping company with the tracking number provided. PLEASE NOTE: WE DO NOT DELIVER TO INTERNATIONAL PO BOX ADDRESSES. FOR OUR INTERNATIONAL CUSTOMERS, ALL PRICES ON OUR SITE ARE DISPLAYED IN AUSTRALIAN DOLLARS (AUD), AND WILL BE CHARGED IN AUSTRALIAN DOLLARS. PRICES DO NOT INCLUDE RELEVANT OVERSEAS CUSTOMS DUTIES, FOREIGN TAXES OR OTHER FEES, WHICH MAY BE IMPOSED AND THIS IS THE RESPONSIBILITY OF THE CUSTOMER. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION. Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please contact us if you have any questions about your order.

All orders will come with a tracking number which will be emailed to you. Your parcel can be tracked here.

We will send you a confirmation email with a tracking number as soon as your order has been dispatched.

Please refer to the Australia Post website to find your postcode.

Shipping Locally Once you place your order, please allow 1-3 business days for it to be processed at our facilities. During any promotional periods, processing time of orders may take a little longer. Please note: Australia Post are currently experiencing delivery delays across their network in WA due to the extreme weather conditions caused by Cyclone Seroja. For more information regarding these delays and how it may affect your order, please click here. EXPRESS DELIVERY: AFTER DESPATCH (AUSTRALIA POST) All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.

Unfortunately we can’t accept online exchanges; however you can take your order into any Sportsgirl store for an exchange (within Australia). Please show your order confirmation email for any in store exchanges. Alternatively, you can return your items to our online location for a refund and place a new order. For international and Afterpay orders, if you wish to exchange your purchase, you will need to return it for a refund and place a new order.

AUSTRALIAN RETURNS To return items to our online store, please follow the steps below: 1. Go to AusPost Returns 2. Fill out your return details and pay for your return to be processed 3. Print the return label for your order and stick it to the outside of your parcel (the label will also be emailed to you). Don't have a printer? No problem. You can print your label at a post office - just show the confirmation email on your mobile device and they can print it for you. 4. Tick the box for the items you are returning on the return slip and include with your return.Then lodge your item at a post office, or drop it into a red street posting box (if size permits). 5. Take your parcel to the counter at the post office if you want a lodgement receipt with a parcel tracking number. Once we receive your parcel we will process your return and you will receive a confirmation email. If you have lodged a return form and haven’t received it by email please follow the below step: Go to https://auspost.com.au/help-and-support and submit an online request for a refund. On logging the request you will receive an enquiry reference number to use in any future communications about the refund request. You will be contacted as soon as possible after logging the request. The refund request will usually be actioned within 48 hours. We recommend that you use a tracking number for your returns parcel as we do not accept responsibility of any returns lost in transit. Our Returns address is: Sportsgirl Online 3 Norwest Ave LAVERTON NORTH Victoria 3026 Australia INTERNATIONAL RETURNS Please send your return to the address below: Sportsgirl Online 3 Norwest Ave LAVERTON NORTH Victoria 3026 Australia All returns must include your completed return form included with your order. We recommend you send your goods back using a trackable delivery service as Sportsgirl does not accept responsibility for items lost in transit. Once we receive your parcel we will process your return and you will receive a confirmation email. Refunds will be credited against your original method of payment, excluding delivery charges. If you have lodged a return form and haven’t received it by email please follow the below step: Go to https://auspost.com.au/help-and-support and submit an online request for a refund. On logging the request you will receive an enquiry reference number to use in any future communications about the refund request. You will be contacted as soon as possible after logging the request. The refund request will usually be actioned within 48 hours.

Changed your mind? Didn’t love your new purchase? No problems! All change of mind returns must be completed within 30 days of purchase in store or the date you receive your online order. FULL PRICE: In store purchases - Items can be refunded with proof of purchase or exchanged for other items without a receipt in stores only Online purchases - Refundable both in-stores and if sent back to our online store. SALE ITEMS: In store purchases – Non-refundable, items can only be exchanged for other goods in stores. Online purchases – Refundable both in-stores and if sent back to our online store. CONDITIONS: Items returned must be in their original sale condition (unworn, unwashed, unused with all original tags and labels attached). Beauty items, underwear, swimwear, earrings, hosiery, face masks and gift cards cannot be returned for change of mind reasons. Shipping costs from online purchases and returns postage are non-refundable. You may be asked to provide personal details for returns or exchanges for verification purposes. Please note: Sleepwear can only be returned back to our online store FAULTY RETURNS: We want you to be satisfied with your purchase, but in the event that you receive a faulty item in your online order, please take it to your nearest store within reasonable time along with your order confirmation. If you are not located near a Sportsgirl, please contact us with your order number, details of the fault and any relevant photos. For faulty items from an in store purchase, please visit your nearest Sportsgirl for your returns with your proof of purchase. YOUR RIGHT TO A REFUND OF PURCHASE PRICE You are entitled to a refund for items you purchase from Sportsgirl if the item is: (a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or (b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or (c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide Sportsgirl with proof of purchase, such as your original Sportsgirl receipt or bank statement. If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price but you will be entitled to exchange the goods or have them repaired. If you are entitled to a refund but you would prefer to exchange the item or receive a Sportsgirl gift card of equivalent value to the item, Sportsgirl is happy to exchange or give you the gift card instead of a refund. SPORTSGIRL 'CHANGE OF MIND POLICY' Sportsgirl is not legally obliged to give refunds of the purchase price or gift cards on items, or exchange them, simply because you have changed your mind about the purchase. However, under our own Sportsgirl 'Change of Mind Policy', if you simply change your mind we do offer a refund, exchange or gift card of value equivalent to thepurchase price for most items provided that: (a) you return the item within 30 days from the date of purchase (or for online purchases, from the date you receive it); and (b) the item is unworn and in its original condition; and (c) all original labels and tickets are attached to the item; and (d) you provide an original Sportsgirl tax invoice as proof of purchase; and (e) sale merchandise purchased in stores will only be exchanged, not refunded. The Sportsgirl 'Change of Mind Policy' does NOT apply under any circumstances to purchases of the following items: (a) earrings (b) cosmetics/Sportsgirl Beauty items (c) lingerie (d) hosiery/socks (e) swimwear

Sportsgirl currently stocks sizes 4 to 16 or XXXS to XL in stores and online Size 18 and XXL available online only Our footwear range is available in sizes 6 to 10 or sizes 36 to 41 in European sizing. Size 42 is available online only For help with choosing the best fit, please refer to our Size Guide.

Creating an account to shop You do not need to create an account to shop with us online. You can make a purchase using our Guest Checkout. However, by creating an account online at Sportsgirl.com.au, you will have access to the following features: A fast, easy check out - because your details will be stored in our system already! Order status – you’ll be able to see the status of any current orders. Past order history – just in case you need to check what you’ve already purchased. Wishlist creator – send hints to your friends. Update your details – you can easily change or update your account info. Change your password – or reset it, if you’ve forgotten. Store alternate shipping addresses – for shipping to other family members or friends. Exclusive offers and sales – you’ll be first to hear all Sportsgirl news!

If the item you are looking for is no longer available online, contact your local store and they will be able to help you find what you’re looking for.

We want to ensure that all your purchases fit and look great. For help with choosing the best fit, please refer to our Size Guide.

We aim to have the same prices online as in store. However, from time to time there may be special online offers that are not available in store and vice versa. To make sure you don’t miss out on our online specials, Subscribe to our email newsletter or follow us on social, so we can let you know you about special offers and sales.

Your order total must be valued at $100 or more. An Australian debit or credit card To be over 18 years of age To live in Australia Set up an account on the Afterpay website here or at the checkout online. Your application will be subject to Afterpay’s credit assessment.

At the checkout, simply select Afterpay as your payment option once you have $100 or more worth of product in your shopping bag. You will be redirected to the Afterpay website to process your order. Register or login into Afterpay to confirm your order. (Please note: The funds for the first payment must be available on your nominated card at the time of checkout). You will then be redirected back to our website to receive your order success confirmation. Each order is subject to Afterpay's credit assessment. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise Afterpay will automatically deduct the instalments from your nominated debit or credit card every fortnight. To find out more, please visit the Afterpay website here

Afterpay is currently available for all purchases online and in store for over $100 AUD. Afterpay offers instalment plans for online shoppers within Australia. The payment platform allows you to purchase in four equal instalments, due every fortnight. Simply choose Afterpay as your payment method at checkout. All of your payments are interest free and you will receive your online order straight away based on standard shipping time. For additional information on returns please see our returns policy here. You can also view the Afterpay terms here

We accept the following payments methods online: Visa MasterCard American Express PayPal Afterpay Please note that gift cards are not accepted as a method of payment online. We offer Afterpay services in our store.

All prices are in Australian dollars and you will be charged in Australian dollars (AUD).

Please note: That gift cards are only redeemable for products in store and not for cash, another gift card will be issued if total amount is not redeemed. To check the balance of your card, contact your nearest store. Gift cards purchased outside of a Sportsgirl store will need to be activated prior to use which will take 24 hours. Please maintain all receipts as a proof of purchase is needed should you have any issues with your gift card. PLEASE NOTE: SPORTSGIRL GIFT CARDS ARE NON-REFUNDABLE, NON-TRANSFERABLE AND CANNOT BE REDEEMED FOR CASH. GIFT CARDS ARE TREATED AS CASH AND CANNOT BE REPLACED IF LOST OR STOLEN.

All Sportsgirl gift cards have a 3-year expiry date from the date of issue. If you have a gift card that is due to expire during our temporary store closure, we will honour the current value of the card until October 2020. Stay Connected with us during our temporary store closure with our regular updates published here.

You can check your gift card balance at any Sportsgirl store, find your local store here.

Sportsgirl gift cards can currently only be redeemed in any of our stores across Australia but not online.

Yes you can! Pre-loaded in-store gift cards are available to be purchased online. Our gift cards can only be redeemed in our stores. To find your nearest store, see our Store locator. All Australian in-store gift card purchases over $50 receive free express shipping (New Zealand over $80), otherwise the shipping cost is $5 for all other in-store gift card values and shipping locations.

Once you submit payment, you will receive an email to confirm your order. If you don’t receive this, be sure to check your junk or spam folder. If you are unable to locate your order confirmation email, please contact us.

If you’re having trouble signing in with your email address or password, please check you’re using the same email address and password you used when you created your account. If you can't remember your password, please click the ‘Forgotten password?’ link and an email will be sent to you with instructions on how to change your password. You can also change your password, email address or any of your other details by logging in to your account. If you’re still having problems signing in to your account you may need to delete your cookies. A cookie is information stored by a user’s web browser and sometimes needs to be deleted to view a site properly. Every browser has a different way of deleting your cookies. If you need help deleting your cookies please contact us.

If the order confirmation page appeared after your payment and you received an order confirmation email then your payment has gone through. If you’re still unsure, please check your bank statement for any charges or contact us.

After your order has been placed it immediately begins the process through our system to make its way to you as quickly as possible. After this process has begun, we are unable to amend the order in any way including: Cancellations, update to shipping address & email and changing items in the order. However, if there is an error with your shipping address, please contact Australia Post for a redirection.

Please double check that the account details you supplied (including the expiry date, card type and CCV number) are all correct. Alternatively, you can enter the details of another card and try again. If the problem persists you can contact your bank for details of why the payment was declined.

To be measured around the natural waistline. The measuring tape must be horizontal against the body.

Around the fullest part, arms should be down by your side and slightly apart. The measuring tape must be horizontal against the body.

Around the fullest part of the hip. Measuring tape must be horizontal against the body.

Shipping to NZ Delivery to New Zealand is free for orders over $100, otherwise the shipping cost is $30 for orders under $100. In-store gift card purchases over $80 receive free shipping, otherwise the shipping cost is $5 for gift card purchases under $80. Shipping to the Rest of the World International Delivery we charge a flat rate of $30 AUD or $5 AUD for in-store gift card purchases. Please note that our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery. International Delivery timeframes: For International delivery, you should receive your order within 10 business days. Sportsgirl ships to most destinations around the world and we use Australia Post Express Courier International trackable service for all our international orders. For any delivery issues, please contact the shipping company with the tracking number provided. PLEASE NOTE: WE DO NOT DELIVER TO INTERNATIONAL PO BOX ADDRESSES. FOR OUR INTERNATIONAL CUSTOMERS, ALL PRICES ON OUR SITE ARE DISPLAYED IN AUSTRALIAN DOLLARS (AUD), AND WILL BE CHARGED IN AUSTRALIAN DOLLARS. PRICES DO NOT INCLUDE RELEVANT OVERSEAS CUSTOMS DUTIES, FOREIGN TAXES OR OTHER FEES, WHICH MAY BE IMPOSED AND THIS IS THE RESPONSIBILITY OF THE CUSTOMER. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION. Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please contact us if you have any questions about your order.

All orders will come with a tracking number which will be emailed to you. Your parcel can be tracked here.

We will send you a confirmation email with a tracking number as soon as your order has been dispatched.

Please refer to the Australia Post website to find your postcode.

Shipping Locally Once you place your order, please allow 1-3 business days for it to be processed at our facilities. During any promotional periods, processing time of orders may take a little longer. Please note: Australia Post are currently experiencing delivery delays across their network in WA due to the extreme weather conditions caused by Cyclone Seroja. For more information regarding these delays and how it may affect your order, please click here. EXPRESS DELIVERY: AFTER DESPATCH (AUSTRALIA POST) All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.

Unfortunately we can’t accept online exchanges; however you can take your order into any Sportsgirl store for an exchange (within Australia). Please show your order confirmation email for any in store exchanges. Alternatively, you can return your items to our online location for a refund and place a new order. For international and Afterpay orders, if you wish to exchange your purchase, you will need to return it for a refund and place a new order.

AUSTRALIAN RETURNS To return items to our online store, please follow the steps below: 1. Go to AusPost Returns 2. Fill out your return details and pay for your return to be processed 3. Print the return label for your order and stick it to the outside of your parcel (the label will also be emailed to you). Don't have a printer? No problem. You can print your label at a post office - just show the confirmation email on your mobile device and they can print it for you. 4. Tick the box for the items you are returning on the return slip and include with your return.Then lodge your item at a post office, or drop it into a red street posting box (if size permits). 5. Take your parcel to the counter at the post office if you want a lodgement receipt with a parcel tracking number. Once we receive your parcel we will process your return and you will receive a confirmation email. If you have lodged a return form and haven’t received it by email please follow the below step: Go to https://auspost.com.au/help-and-support and submit an online request for a refund. On logging the request you will receive an enquiry reference number to use in any future communications about the refund request. You will be contacted as soon as possible after logging the request. The refund request will usually be actioned within 48 hours. We recommend that you use a tracking number for your returns parcel as we do not accept responsibility of any returns lost in transit. Our Returns address is: Sportsgirl Online 3 Norwest Ave LAVERTON NORTH Victoria 3026 Australia INTERNATIONAL RETURNS Please send your return to the address below: Sportsgirl Online 3 Norwest Ave LAVERTON NORTH Victoria 3026 Australia All returns must include your completed return form included with your order. We recommend you send your goods back using a trackable delivery service as Sportsgirl does not accept responsibility for items lost in transit. Once we receive your parcel we will process your return and you will receive a confirmation email. Refunds will be credited against your original method of payment, excluding delivery charges. If you have lodged a return form and haven’t received it by email please follow the below step: Go to https://auspost.com.au/help-and-support and submit an online request for a refund. On logging the request you will receive an enquiry reference number to use in any future communications about the refund request. You will be contacted as soon as possible after logging the request. The refund request will usually be actioned within 48 hours.

Changed your mind? Didn’t love your new purchase? No problems! All change of mind returns must be completed within 30 days of purchase in store or the date you receive your online order. FULL PRICE: In store purchases - Items can be refunded with proof of purchase or exchanged for other items without a receipt in stores only Online purchases - Refundable both in-stores and if sent back to our online store. SALE ITEMS: In store purchases – Non-refundable, items can only be exchanged for other goods in stores. Online purchases – Refundable both in-stores and if sent back to our online store. CONDITIONS: Items returned must be in their original sale condition (unworn, unwashed, unused with all original tags and labels attached). Beauty items, underwear, swimwear, earrings, hosiery, face masks and gift cards cannot be returned for change of mind reasons. Shipping costs from online purchases and returns postage are non-refundable. You may be asked to provide personal details for returns or exchanges for verification purposes. Please note: Sleepwear can only be returned back to our online store FAULTY RETURNS: We want you to be satisfied with your purchase, but in the event that you receive a faulty item in your online order, please take it to your nearest store within reasonable time along with your order confirmation. If you are not located near a Sportsgirl, please contact us with your order number, details of the fault and any relevant photos. For faulty items from an in store purchase, please visit your nearest Sportsgirl for your returns with your proof of purchase. YOUR RIGHT TO A REFUND OF PURCHASE PRICE You are entitled to a refund for items you purchase from Sportsgirl if the item is: (a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or (b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or (c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide Sportsgirl with proof of purchase, such as your original Sportsgirl receipt or bank statement. If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price but you will be entitled to exchange the goods or have them repaired. If you are entitled to a refund but you would prefer to exchange the item or receive a Sportsgirl gift card of equivalent value to the item, Sportsgirl is happy to exchange or give you the gift card instead of a refund. SPORTSGIRL 'CHANGE OF MIND POLICY' Sportsgirl is not legally obliged to give refunds of the purchase price or gift cards on items, or exchange them, simply because you have changed your mind about the purchase. However, under our own Sportsgirl 'Change of Mind Policy', if you simply change your mind we do offer a refund, exchange or gift card of value equivalent to thepurchase price for most items provided that: (a) you return the item within 30 days from the date of purchase (or for online purchases, from the date you receive it); and (b) the item is unworn and in its original condition; and (c) all original labels and tickets are attached to the item; and (d) you provide an original Sportsgirl tax invoice as proof of purchase; and (e) sale merchandise purchased in stores will only be exchanged, not refunded. The Sportsgirl 'Change of Mind Policy' does NOT apply under any circumstances to purchases of the following items: (a) earrings (b) cosmetics/Sportsgirl Beauty items (c) lingerie (d) hosiery/socks (e) swimwear

Sportsgirl currently stocks sizes 4 to 16 or XXXS to XL in stores and online Size 18 and XXL available online only Our footwear range is available in sizes 6 to 10 or sizes 36 to 41 in European sizing. Size 42 is available online only For help with choosing the best fit, please refer to our Size Guide.

Creating an account to shop You do not need to create an account to shop with us online. You can make a purchase using our Guest Checkout. However, by creating an account online at Sportsgirl.com.au, you will have access to the following features: A fast, easy check out - because your details will be stored in our system already! Order status – you’ll be able to see the status of any current orders. Past order history – just in case you need to check what you’ve already purchased. Wishlist creator – send hints to your friends. Update your details – you can easily change or update your account info. Change your password – or reset it, if you’ve forgotten. Store alternate shipping addresses – for shipping to other family members or friends. Exclusive offers and sales – you’ll be first to hear all Sportsgirl news!

If the item you are looking for is no longer available online, contact your local store and they will be able to help you find what you’re looking for.

We want to ensure that all your purchases fit and look great. For help with choosing the best fit, please refer to our Size Guide.

We aim to have the same prices online as in store. However, from time to time there may be special online offers that are not available in store and vice versa. To make sure you don’t miss out on our online specials, Subscribe to our email newsletter or follow us on social, so we can let you know you about special offers and sales.

Your order total must be valued at $100 or more. An Australian debit or credit card To be over 18 years of age To live in Australia Set up an account on the Afterpay website here or at the checkout online. Your application will be subject to Afterpay’s credit assessment.

At the checkout, simply select Afterpay as your payment option once you have $100 or more worth of product in your shopping bag. You will be redirected to the Afterpay website to process your order. Register or login into Afterpay to confirm your order. (Please note: The funds for the first payment must be available on your nominated card at the time of checkout). You will then be redirected back to our website to receive your order success confirmation. Each order is subject to Afterpay's credit assessment. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise Afterpay will automatically deduct the instalments from your nominated debit or credit card every fortnight. To find out more, please visit the Afterpay website here

Afterpay is currently available for all purchases online and in store for over $100 AUD. Afterpay offers instalment plans for online shoppers within Australia. The payment platform allows you to purchase in four equal instalments, due every fortnight. Simply choose Afterpay as your payment method at checkout. All of your payments are interest free and you will receive your online order straight away based on standard shipping time. For additional information on returns please see our returns policy here. You can also view the Afterpay terms here

We accept the following payments methods online: Visa MasterCard American Express PayPal Afterpay Please note that gift cards are not accepted as a method of payment online. We offer Afterpay services in our store.

All prices are in Australian dollars and you will be charged in Australian dollars (AUD).

Please note: That gift cards are only redeemable for products in store and not for cash, another gift card will be issued if total amount is not redeemed. To check the balance of your card, contact your nearest store. Gift cards purchased outside of a Sportsgirl store will need to be activated prior to use which will take 24 hours. Please maintain all receipts as a proof of purchase is needed should you have any issues with your gift card. PLEASE NOTE: SPORTSGIRL GIFT CARDS ARE NON-REFUNDABLE, NON-TRANSFERABLE AND CANNOT BE REDEEMED FOR CASH. GIFT CARDS ARE TREATED AS CASH AND CANNOT BE REPLACED IF LOST OR STOLEN.

All Sportsgirl gift cards have a 3-year expiry date from the date of issue. If you have a gift card that is due to expire during our temporary store closure, we will honour the current value of the card until October 2020. Stay Connected with us during our temporary store closure with our regular updates published here.

You can check your gift card balance at any Sportsgirl store, find your local store here.

Sportsgirl gift cards can currently only be redeemed in any of our stores across Australia but not online.

Yes you can! Pre-loaded in-store gift cards are available to be purchased online. Our gift cards can only be redeemed in our stores. To find your nearest store, see our Store locator. All Australian in-store gift card purchases over $50 receive free express shipping (New Zealand over $80), otherwise the shipping cost is $5 for all other in-store gift card values and shipping locations.

Once you submit payment, you will receive an email to confirm your order. If you don’t receive this, be sure to check your junk or spam folder. If you are unable to locate your order confirmation email, please contact us.

If you’re having trouble signing in with your email address or password, please check you’re using the same email address and password you used when you created your account. If you can't remember your password, please click the ‘Forgotten password?’ link and an email will be sent to you with instructions on how to change your password. You can also change your password, email address or any of your other details by logging in to your account. If you’re still having problems signing in to your account you may need to delete your cookies. A cookie is information stored by a user’s web browser and sometimes needs to be deleted to view a site properly. Every browser has a different way of deleting your cookies. If you need help deleting your cookies please contact us.

If the order confirmation page appeared after your payment and you received an order confirmation email then your payment has gone through. If you’re still unsure, please check your bank statement for any charges or contact us.

After your order has been placed it immediately begins the process through our system to make its way to you as quickly as possible. After this process has begun, we are unable to amend the order in any way including: Cancellations, update to shipping address & email and changing items in the order. However, if there is an error with your shipping address, please contact Australia Post for a redirection.

Please double check that the account details you supplied (including the expiry date, card type and CCV number) are all correct. Alternatively, you can enter the details of another card and try again. If the problem persists you can contact your bank for details of why the payment was declined.